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ILLiad (Interlibrary Loan)

Frequently Asked Questions

All Children's Mercy employees are welcome to submit requests. Administrative assistants and research associates may borrow on behalf of other faculty or staff; however, the portal must be linked to you and your associated login. Do not create accounts in someone's name.

There is not a cost to the user for this service. Library Services covers all charges related to the loan.
All articles and book chapters are delivered electronically via the ILLiad portal. You will receive an email when the requested item is ready to view. The email will include a link with instructions on how to view the document.
You will receive an email when your item is available. It will be held for you at the Library Services front desk until you are able to retrieve it at your earliest convenience. We are also willing to interoffice mail physical items.
Generally, most articles and book chapters have a turnaround time of 1-3 business days. Rush requests for patient care have a same day turnaround. Physical materials may take up to 2-3 weeks to arrive at the library.
If you receive an error message the first step is to check you are using Google Chrome to access the portal. ILLiad works best in Chrome and will not work in other browsers. If you are receiving the error message while using Chrome please email library@cmh.edu for further assistance.